Terms and Conditions

1. Scope and Contractual Basis

Welcome to SkillTrainPro! These Terms and Conditions govern the legal relationship between our professional development and training services company and our professional learners. They are an essential part of every service contract and apply to all types of training, certification, and educational services that we offer for professionals in Switzerland.

2. Professional Relationship and Service Agreement

2.1. Contract Formation – A professional relationship is established through the explicit acceptance of a service request by SkillTrainPro. An initial inquiry or consultation does not yet establish a binding professional relationship.
2.2. Learner Cooperation – The learner commits to providing all information and professional documents relevant to their training and educational matters completely and truthfully, and to inform SkillTrainPro about all relevant developments regarding their professional situation that could influence our services.
2.3. Service Scope – The specific service obligation arises from the individual training service contract. Unless expressly agreed otherwise, the services do not include specialized services that require external providers.
2.4. Professional Communication – The learner agrees to communication via email, telephone, and other electronic means, unless otherwise agreed in writing. SkillTrainPro ensures professional communication according to Swiss training standards.

3. Fees and Professional Billing

3.1. Fee Agreement – Unless otherwise agreed, fees are calculated based on the chosen training service package plus additional services and applicable taxes.
3.2. Service Deposit – SkillTrainPro is entitled to request an appropriate deposit for reserving and providing training services. The initiation or continuation of services may be made dependent on payment of a deposit.
3.3. Invoicing – Invoicing is generally done monthly or according to agreed payment plans for training services. Invoices are to be settled within 14 days of the invoice date without deduction.
3.4. Additional Professional Expenses – In addition to regular training service fees, necessary expenses such as authority fees, procurement costs, external consultation costs, and professional travel expenses may be billed separately.

4. Liability and Warranty

4.1. Liability Limitation for Training Services –

SkillTrainPro is liable for damages only in cases of intent and gross negligence in the provision of training services.
Liability for slight negligence is limited to an amount of CHF 500,000 per damage case.
This liability limitation does not apply to personal injury or in cases of mandatory legal liability.
4.2. Limitation Period – Claims for damages against SkillTrainPro expire within one year from the time when the learner gained knowledge of the circumstances giving rise to the claim or should have gained such knowledge without gross negligence.

5. Professional Confidentiality and Discretion

5.1. Confidentiality – SkillTrainPro commits to strict confidentiality regarding all professional information and career data that become known during the professional relationship.
5.2. Reference Mention – The learner agrees that SkillTrainPro may name them or their professional profile as a reference, unless expressly agreed otherwise. This does not include specific details about the learner's professional matters or internal career strategies.
5.3. Data Protection – The processing of personal and professional-related data is carried out in accordance with our separate Privacy Policy, which is an essential part of these Terms and Conditions.

6. Termination of Professional Relationship

6.1. Termination Right – The professional relationship can be terminated by both the learner and SkillTrainPro with a notice period of 30 days, unless otherwise indicated in the training service contract. In case of significant changes in service requirements, a different notice period may be agreed.
6.2. Final Invoice – After termination of the professional relationship, SkillTrainPro creates a final invoice for training services and expenses not yet billed. Prepayments are credited according to our refund policy.

7. Refund Policy

SkillTrainPro commits to fair and transparent billing practices for all training services. Our refund policy considers circumstances under which prepaid service offerings could not be utilized:

Initial Consultation Fee – For all training services, there is a non-refundable initial consultation fee of CHF 250 to cover preliminary professional assessment and administrative setup.
Service Cancellation by Learner – For training service cancellations where administrative work has already begun, a proportional refund based on the percentage of completed work minus administrative fees is provided. For document preparation services, no refund is available once drafts have been presented to the learner.
Temporary Service Interruption – Learners can pause certain ongoing training services for a period of up to 2 months without completely terminating the contract, provided this is communicated in writing at least 14 days in advance. Monthly training service fees are reduced by 50% during this time.
Service Adjustments – Switching to a lower training service package may include an adjustment fee and requires a notice period of at least 30 days. Upgrades to more comprehensive training services can be made at any time without additional fees.
Service Interruptions – For training service interruptions caused by SkillTrainPro that last longer than 48 hours, learners are entitled to a proportional fee waiver for the downtime plus an additional credit of 10% of the monthly service fee as compensation.
Force Majeure – For interruptions due to force majeure (natural disasters, pandemics, strikes, etc.), SkillTrainPro will endeavor to find alternative training solutions without being obligated to provide refunds.

All refund requests must be submitted in writing to billing@skilltrainpro.com. Processing of refunds typically takes 5-7 business days from the date of the approved request.

8. Compliance and Professional Ethics

8.1. Professional Ethics – SkillTrainPro commits to compliance with all applicable regulations in the field of professional development and training services for professionals. The learner agrees to cooperate in necessary verification measures and provide required professional information and documents, if applicable.
8.2. Conflicts of Interest – SkillTrainPro reserves the right to decline or terminate professional relationships if conflicts of interest exist or arise during the professional relationship that could impair the quality of our training services.

9. Legal Provisions

9.1. Applicable Law – The professional relationship and all related claims are subject exclusively to Swiss law.
9.2. Jurisdiction – Jurisdiction for all disputes arising from or in connection with the professional relationship is, insofar as legally permissible, Geneva, Switzerland.
9.3. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. Invalid provisions are replaced by those that come closest to the economic purpose.